A system crash within the Los Angeles County Sheriff’s Department is impacting how deputies log and respond to calls.
This system is the primary way lawmakers respond to emergencies.
Although the 911 line is still operational, the incident is impacting dispatch and how information is received to send information about calls to deputies.
The system, known as the Computer Aided Dispatch system, crashed on New Year’s Eve.
A LASD spokesperson said officers began having problems logging into the computers in their patrol cars, which receive information about calls from patrol cars.
Dispatchers must radio the information to lawmakers, who record it and answer the phone.
This type of workflow often occurs during power outages or WiFi issues.
The ministry said in a statement that it was facing issues with outdated technology.
“In mid-2023, the ministry formally requested proposals to acquire a new modernized centralized CAD system,” the statement reads.
In the event of a major emergency, the department’s main dispatch and radio center will remain operational.
The cause of the crash is not yet clear, but the department is continuing to resolve the issue.
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