LOS ANGELES (KTLA) – Class Action Lawsuit is challenging Disneyland’s Disability Access Services (DAS), with the resort claiming that disabled guests disproportionately excluded use of the service.
Disneyland’s DAS program allows eligible guests to skip the attraction line. No immediate access to the attractions is provided. Guests must reserve a return time.
The lawsuit, filed Monday in Orange County Superior Court, focuses on changes Disneyland made to its DAS program last summer, curbing misuse that caused trouble in the widely used program.
According to Disney officials, DAS usage has tripled over the past five years prior to the change.
The new guidelines aim to limit the DAS programme to guests with developmental disorders, such as autism and other neurological conditions. Additionally, you will need to complete a face-to-face conversation to determine program eligibility.
The lawsuit asks the judge to ask Disney to change its DAS policy to include all people with disabilities. They seek statutory damages and attorney’s fees in excess of $4,000 for each violation.
Disneyland guests are still irritated by the updated Disability Access Service Program
“The Disney screening process tends to be effectively excluded and screen individuals with disabilities, and that condition prevented them from allowing long waits. Only for developmental disorders such as autism. By focusing, Disney’s standards illegally deny accommodation for disabled guests, violating the Unruh Act, perpetuating systemic barriers to equal access, and the Americans with Disabilities Act (ADA) ) will be responsible for establishing the .
The class action lawsuit faces Walt Disney Parks, which owns and operates Anaheim’s theme park resort, and says the California-based Health Alliance, “Disney has contracted to conduct medical screenings and seeks DAS accommodation.” Assessing guest eligibility
The lawsuit was filed by McCune Law Group on behalf of San Diego resident Trisha Malone.
In a statement to KTLA, Disneyland officials said the allegations made in the complaint had no merit.
“Disney is committed to providing a great experience for everyone visiting our theme park, especially those with disabilities who need special accommodations,” a Disney official said in a statement. I did. “Disney offers a wide range of effective, disability accommodations and works extensively with experts to ensure that the individual needs of the guests are in line with the accommodations they need, and that the complaints claims are met. I think there is no benefit.”
According to the park’s website, DAS is not the only option for disabled guests to enjoy the theme park. Other accessibility options include closed captions with sensory experience guides, sign language interpreters, wheelchairs, scooter rentals, and some vehicles.
Disabled guests can also enter the attraction queue if necessary and re-enter the ride or rejoin the party before taking advantage of the ride switch option.
Disney officials also said that only some visitors need a DA and other guests with disabilities can accommodate other services.
This is not the first time a guest has complained about the park’s updated DAS policy.
Last April, a group representing disabled guests known as DAS Defenders wrote a letter to Walt Disney Co. executives, including CEO Bob Iger, launching a petition urging the company to reverse recent updates to the program. I did.
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