Los Angeles residents who rely on the city’s MyLA311 app to connect with urban services may notice some changes, including an all-new mobile application to streamline the often frustrating process.
Los Angeles Mayor Karen Bass announced the launch of the Myla311 app on Friday morning.
New: How to request and receive this new and improved city service is another example of how we are breaking in from the way we do the old things to make our neighborhood cleaner and safer.
Download the new app now: https://t.co/6ufqewhuol. pic.twitter.com/pgfsoygpbm
– Mayor Karen Bass (@mayorofla) March 28, 2025
311 is the city’s non-emergency services and information line that allows residents to connect with city services and report issues such as potholes and graffiti.
The new app offers 86 service request types, including 15 new and 25 consolidated service request types. Requests for services include filling pot holes, erasing doodles, and removing abandoned furniture.
Other improvements include:
More reliable apps and websites add new features such as chat and use photo and image recognition to better identify, confirm and communicate service requests types. This will ensure that service requests are referred to the correct department for completion, making it easier for departments to refer to external institutions when needed. It enhances the customer experience for requests submitted through the platform and improves notifications for service completion. Use Google Mapping to autofill the location of your service request to “drop the pins.” This is useful if addresses are not available (parks, LA rivers, alleys, etc.), a new ability to report accessibility service requests that were previously unreportable through the old 311. Increase language access by making 311 available in 243 languages. Create a new feature to “follow” or “subscribe” to service requests and receive email notifications about the progress of the request. You will be notified when someone else makes the same service request in the same location. It features an enhanced “knowledge base” for self-service users to find information and answers for themselves.
“The way we request and receive this new and improved urban service is another example of how we can escape from the way we do things in order to make our neighborhood cleaner and safer,” Mayor Bus said. “Download the new app now and let us know where the city needs to respond in your neighborhood.”
The new app completely replaces the old app that says “technical issues and glitches affected the functionality of the platform, causing a halt.”
There is no charge for any of the services used.
